All reservations are guaranteed with the standard deposit that is built into your PMS System

    At the time of booking, the guest should be notified the following cancellation policy: 

 

• Reservations cancelled 30 days or greater from the arrival date will incur a $35 fee

• Reservations cancelled less than 30 days of arrival will result in the forfeiture of the deposit. **This can vary between types of parks** 

• Reservations that are modified to a future date will not be subject any penalty

• During peak periods additional restrictions may be imposed by the property or revenue management  

      At the time of cancellation in process the following in Newbook:

• Retrieve booking

• Update

• Click cancel

• Select reason from the drop-down list

• Select cancel booking

• The difference between the deposit and the cancellation fee will be calculated 

• Click on credit button in the Book Billing grid

• Refund the credit balance using the payment method on file

• Transmit a copy of the receipt through the Contact function

• The $35 fee will still automatically apply to cancelled reservations. You will need to uncheck this box IF they are forfeiting their deposit. They do not do both (forfeit a deposit and pay a fee)